卖家如何回复买家关于不能下单和订单被取消的问题？

当买家咨询部分地区不能下单时，卖家可以用英语回复：“Thank you for your interest in our store！Thank you very much for your information,parcels cannot be delivered and orders cannot be placed temporarily.Thank you very much for your kind understanding.”中文翻译为：“谢谢你对我们店铺的关注！当前，由于越南部分地区防疫措施升级，这些区域内的包裹无法正常派送，所以相关地区暂时无法下单。非常感谢你的理解！”当买家咨询订单被取消时，卖家可以回复：“Dear esteemed buyer,due to the logistics situation in Vietnam as a result of COVID-19.Shopee has cancelled the delivery of some orders.We are sorry that your order is on the cancellation list.Thank you for your understanding！”中文翻译为：“亲爱的买家，由于越南物流受到疫情影响，Shopee 平台取消了部分订单。很抱歉，你的订单已被取消了。谢谢你的理解！”